Please watch our introductory video below before proceeding to the training.
Additional Resources
Some of the training videos include optional activities, or they may link to other sites and helpful resources. You can find these links and resources displayed just below each video on this webpage.
Training session 1: Effective Listening
OPTIONAL ACTIVITY 1: How you say ‘Hello’
This can be done as a reflective exercise on your own or a discussion activity with others: how many different moods/messages can be conveyed by simply saying the word 'hello?'
For example, hello when you enter a house and you're not sure if anyone is there. Or hello when you're delighted to see someone. How many different types can you come up with? Or if you are doing the training in a small group and like injecting a bit of fun into your activities: either in pairs or in small groups, someone says 'hello' and the others have to guess what message they are communicating.
Keep swapping roles until you've run out of ideas (guaranteed to cause lots of laughter).
OPTIONAL ACTIVITY 2: The Power of a Question
Often we fire off a series of quick questions but the information they give us is limited - either because we've used closed questions when an open or more instructional question would work better; or because we haven't really given much thought to what it is we really need to know.
Either on your own or in small groups, come up with a situation (recruiting someone to organise a charity event; setting up a coffee shop with someone; hiring a childminder; selecting a care home), think about the things you'd want to know about that person and devise one question that will give you the most pertinent information.
Don't be too quick to accept your question as the final answer - keep refining until you are confident the question you have is powerful.
Training session 2: Listening and Loss
‘Brené Brown on Empathy' Youtube video for reference:
Training Video 3: Listening to Anxiety and Stress
Training Video 4: Building a Listening Culture
OPTIONAL RESOURCE 1: ‘Six Thinking Hats’ (Edward de Bono)
Click the image to view a summery of ‘Six Thinking Hats’.
OPTIONAL RESOURCE 2: Health & Safety Executive ‘Talking Toolkit’
Follow the link to a PDF document on the topic of preventing work related stress.
Thank you for watching
If you would like a follow-on Question and Answer session, a facilitated Listening Training session or to discuss any aspect of listening and well-being support and training, please contact:
Lydia Price, Project Assistant: lydia@sycls.co.uk
Website: https://www.sycls.co.uk
Unless otherwise stated, we are the owner of all intellectual property rights on this webpage, and in the material published on it. Those works are protected by copyright laws. All such rights are reserved. You must not copy or modify the video or audio sequences, illustrations, photographs or other materials on our website without our written permission.